Ally McLain
San Tan Valley,AZ
Summary
Dynamic leader with a proven track record at Discount Tire, adept in Customer Relationship Management and Leadership ability. Elevated customer satisfaction significantly by addressing concerns and mentoring teams towards excellence. Skilled in Microsoft technique and known for an outgoing personality, I excel in transforming challenges into achievements and fostering professional growth. I have been with Discount Tire since I was 16 and worked my way up to a Senior. I want to share my knowledge and support our corporate side with my experience as a female manager in today’s stores. I am a hardworking and passionate job seeker eager to secure a position in Discount Tire Corporate.
Overview
9
9
years of professional experience
Work History
Senior Assistant Manager
Discount Tire
1929 W Main Street Mesa, AZ
11.2022 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of best practice knowledge, becoming go-to person for questions and concerns.
- Experience in training videos and commercials for the company.
Workflow Manager
Discount Tire
Lake Havasu City, AZ
08.2018 - 03.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Coached and mentored service techs, crew chiefs, and service coordinators to help our people get promoted to the next step.
Tire Technician
Discount Tire
Lake Havasu City, AZ
11.2015 - 08.2018
- Dismounted, mounted, and repaired tires according to best practice specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
Server
Osaka
3843 S Gilbert Road
10.2021 - 12.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Gymnastics Coach
Universal Sonics
Lake Havasu City, AZ
02.2016 - 03.2020
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Assessed student progress and provided feedback to improve technique and performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Skills
- Inventory Control
- Store organization
- Staff Scheduling
- Customer Relationship Management
- Employee Relationship Management
- Leadership ability
- Outgoing
- Training
- Social
- Best Practice Awareness
- Microsoft technique
- Lightroom experience
- Air brush experience
- Video star creator
- Social Media
- Marketing Manager
References
Drew Gillooly
Manager AZP 22
(520) 906-3210
azp_22mgr@discounttire.com
Brandon Dheming
Senior Assistant Manager Training Department
(623) 687-5736
Andrew Livdahl
Manager AZP 62
azp_62mgr@discounttire.con
Timeline
Senior Assistant Manager
Discount Tire
11.2022 - Current
Server
Osaka
10.2021 - 12.2022
Workflow Manager
Discount Tire
08.2018 - 03.2020
Gymnastics Coach
Universal Sonics
02.2016 - 03.2020
Tire Technician
Discount Tire
11.2015 - 08.2018