Michael Eaves
Abilene ,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Senior Assistant Manager
Discount Tire
10.2001 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Criminal Justice With Minor in Computer Science
Angelo State University
San Angelo, TXHigh School Diploma -
Sweetwater High School
Sweetwater, TXSkills
- Manager Coaching and Training
- Staff Evaluations
- Inventory Control
- Ability to Adapt
- Constructive Feedback
- POS Inventory System Operation
- Staff Scheduling
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Returns Policies
Timeline
Senior Assistant Manager
Discount Tire
10.2001 - Current
No Degree - Criminal Justice With Minor in Computer Science
Angelo State University
High School Diploma -
Sweetwater High School
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