Ally Olsen

Highly accomplished Lead Senior Technical Account Manager with 8+ years of experience in fostering strong client relationships, driving product adoption, and ensuring customer success. Proven ability to translate complex technical concepts into actionable strategies, resolve critical issues, and lead cross-functional teams to exceed business objectives. Adept at strategic planning, project management and execution in dynamic B2B environments.

I have over 20 years of experience in customer success, technical account management, and HCM/ERP/SCM systems. My work combines strong technical knowledge with strategic thinking and excellent relationship-building skills. My achievements include 100% renewal rates, closing multi-million dollar deals, and consistently receiving perfect customer satisfaction scores. This shows I can achieve great business results while giving customers excellent service. I enjoy using technology to solve tough business problems. I am dedicated to building lasting partnerships that benefit everyone. With over 6 years of remote work experience, strong leadership skills, and deep technical knowledge, I am ready to immediately help enterprise SaaS companies succeed with their customers.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 13 staff members.
• Collaborated with team of 250 in the development of our largest SaaS Implementation sold.
• Achieved successful implementations introducing project management suite for milestone tracking tasks.
• Achieved positive results by completing UAT, SIT, MOCKs with accuracy and efficiency.
• Resolved product issue through consumer testing.

• Account Director, Oracle Cloud Platform: Ally is excellent: capable, confident, and great with clients.
• Program Manager, Oracle Cloud: We were finishing our Oracle Cloud ERP project, scheduled to go live on 10/2/2023. It was a long nine-month project. As often happens, a critical last-minute issue came up, threatening our launch. Ally, our Implementation Success Manager, was incredibly quick to respond. She always found the needed solutions, working tirelessly with many teams to make sure these key moments went smoothly. This was my 16th Oracle ERP project, and I've rarely seen such strong teamwork. My sincere thanks to Ally for always delivering on her promise of 'Yours in Success'!
• These comments show the positive feedback I consistently get from clients and co-workers. The praise from a Program Manager with 16 Oracle ERP projects under their belt especially highlights my ability to handle pressure and get great results during tough parts of big projects. My dedication to customer success isn't just a job requirement—it's a personal goal that guides everything I do.

• Awards & Recognition: Won Customer Success Excellence Award in 2021, Named Oracle Customer Service Leader in 2023, Received Yes Award for Customer Service (FY25), Recognized as a top performer in SaaS (Q2), Won Red Ribbon Award for Teamwork
• Leadership Contributions: Trained and mentored team members, Key contributor to CPS initiatives, Led pilot project for Performance Alert Dashboard, Led pilot project for OC2 Migration for Government and FEDRAMP clients
• Education: Weber State University, Studied Global Business Management
• Professional Summary: I have over 20 years of experience in customer success, technical account management, and HCM/ERP/SCM systems. My work combines strong technical knowledge with strategic thinking and excellent relationship-building skills. My achievements include 100% renewal rates, closing multi-million dollar deals, and consistently receiving perfect customer satisfaction scores. This shows I can achieve great business results while giving customers excellent service. I enjoy using technology to solve tough business problems. I am dedicated to building lasting partnerships that benefit everyone. With over 6 years of remote work experience, strong leadership skills, and deep technical knowledge, I am ready to immediately help enterprise SaaS companies succeed with their customers.

• Key Achievements: I led efforts to help our most important customers succeed. I became their trusted guide, which helped us keep more customers than ever before.
• Kept 100% of 11 top customers by creating strong plans for their success.
• Checked business value and held regular meetings to review strategy.
• Closed an $8M deal with a difficult client by building trust with top leaders and creating a custom plan for their needs.
• Successfully managed a big move for a higher education client from their own servers to cloud systems.
• Built strong connections with co-workers and leaders across different teams, encouraging teamwork and trust.
• Trained school staff and customized our services for each school's unique needs.
• In this key role, I was the main link between our clients and our teams. I made sure everyone was on the same page for important goals. I focused on building relationships early, checking that our services delivered real value and impact. By holding regular business reviews, I always knew how our customers were doing and found ways to grow our partnership.
• Keeping 100% of our top customers wasn't by chance. It came from a careful plan for customer success. Each client got personal attention with custom plans that linked our products to their business goals. My ability to work through complex company structures and connect with everyone, from regular users to top executives, was vital. This helped us keep customers happy and grow our business.

• 100% Renewal Rate: Achieved across 12 important customers through careful planning
• $8M Deal Closed: Difficult customer won over by building strong ties with top leaders
• 10/10 Customer Satisfaction: Always get perfect scores on customer surveys
• I have always focused on helping customers succeed and improving how organizations work. Building strong relationships with clients and co-workers has helped me achieve clear business results. For example, I closed an $8 million deal with a difficult customer. I did this by connecting with their top leaders, creating specific proposals for their needs, and guiding them through switching from older computer systems to modern cloud solutions in universities.
• I consistently do more than expected and bring big, positive changes. Whether I'm managing many important customers, leading teams to put new systems in place, or starting new ways to help customers, I use my technical knowledge, smart planning, and great people skills. This makes customers happy and increases sales.

• Great Account Management: Manages important client accounts and helps customers achieve their goals.
• Team Leadership: Leads different teams to get great results for clients.
• Builds Strong Relationships: Connects well with company leaders and key people.
• A trusted partner who helps customers succeed using excellent people skills, project management, and tech knowledge. This approach keeps clients happy and helps grow sales. Has a proven history of building strong ties and getting top results with important leaders through careful work, smart plans, and clear talks. An effective leader who uses technical skills to plan, manage, and complete complex projects on tight schedules. Also good at starting programs to make service better across the whole company.
• Known for delivering value and keeping clients happy, even while working remotely for over 6 years. Good understanding of HR and improving organizations has helped companies work better. Often recognized for excellent customer service, winning awards like the Oracle Customer Service Pacesetter 2023 and the Excellence Award for Customer Success 2021. Always gets high customer satisfaction scores, often perfect 10 out of 10.