Christine D’Elia
Leonardo
Summary
Dynamic Senior Director with a proven track record at Within3, excelling in client relationship management and strategic growth. Expert in program development and data analytics, driving customer retention and enhancing user experiences. Passionate about fostering cross-functional collaboration to achieve ambitious business goals and optimize onboarding processes.
Overview
20
20
years of professional experience
Work History
Senior Director, Client Strategic Lead
Within3
02.2020 - Current
- Client Relationship Management – Build and maintain strong relationships with customers to understand their needs, challenges, and business goals.
- Onboarding and Training: Develop and optimize onboarding processes, presenting data to enhance client understanding of platform utilization.
- Retention & Expansion – Drive customer retention, renewals, and upsells by identifying opportunities for additional products or services that add value.
- Collaboration: Work with product teams to ensure that client feedback is integrated into the product roadmap.
Director, Deliverables Lead
Within3
01.2019 - 02.2020
- Customer Journeys: Oversaw live meeting coordination and content management, designing asynchronous virtual spaces to streamline client implementation.
- Technical Troubleshooting & Support: Conducted training and provided technical support to ensure smooth onboarding and adoption.
- Project & Relationship Management: Coordinated project schedules across departments to meet client objectives.
Director of Admission
Berkeley College
01.2005 - 12.2018
- Leadership & People Development: Managed and developed an admissions team of 11, leading initiatives to exceed enrollment targets.
- Salesforce Implementation: Led Salesforce software rollout, training staff and driving adoption.
- Program Development: Created recruitment plans and marketing strategies to increase engagement and enrollment.
Education
M.S. - Higher Education
Walden University
B.A. - Communication
Rutgers University
Skills
- Vip customer experience
- Strategic partnerships and growth
- Program development and optimization
- Data analytics and reporting (Tableau, Excel)
- CRM and SaaS platforms (Salesforce, Gainsight)t)
- Cross-functional team leadership
- Change management and integration strategy
- Client relationship management
- Customer retention
- Customer journey mapping
- Training development
Accomplishments
- Customer Success Technology: Successfully led Gainsight technology adoption, enhancing client success workflows and retention.
- Enrollment Goals: Consistently exceeded quarterly and semester enrollment budgets at Berkeley College.
- Software Rollout Leader: Led Salesforce and Clearslide rollouts, becoming the lead trainer for both.
Timeline
Senior Director, Client Strategic Lead
Within3
02.2020 - Current
Director, Deliverables Lead
Within3
01.2019 - 02.2020
Director of Admission
Berkeley College
01.2005 - 12.2018
M.S. - Higher Education
Walden University
B.A. - Communication
Rutgers University
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