Ally Padgett
Chico,CA
Summary
Detail-oriented administrative professional with extensive experience in training operations and client care. Proven ability to build trusting client relationships and coordinate team efforts, ensuring high-quality service delivery and exceptional client satisfaction.
Overview
10
10
years of professional experience
Work History
Client Coordinator
Canine Connection Training Academy
06.2022 - Current
- Build and maintain positive relationships with clients through individualized support, addressing concerns, and achieving high customer satisfaction.
- Coordinate client care with team members, sharing updates and ensuring consistent, high-quality service delivery.
- Resolve client concerns professionally and empathetically by actively listening, identifying solutions, and ensuring follow-through for positive outcomes.
- Maintain accurate records of registrations, vaccination documents, client communications, and client payments.
- Maintain scheduling and calendar management for all training operations and trainers.
- Assist with marketing efforts, including managing social media updates, promoting upcoming classes, and supporting community outreach.
Private Dog Trainer
Canine Connection Training Academy
06.2022 - 09.2024
- Developed individualized training plans tailored to each dog's learning style, educating owners and providing ongoing coaching to enhance training effectiveness.
- Managed behavior with positive reinforcement techniques, reinforcing patience and consistency to achieve desired outcomes in behavior modification.
- Assessed progress and adapted teaching methods to meet individual needs, fostering a safe and engaging learning environment that supported long-term success.
Training Assistant
Canine Connection Training Academy
01.2017 - 05.2022
- Assisted certified dog trainers during group classes, facilitating smooth operations and enhancing client satisfaction.
- Instructed classes in absence of primary instructors to ensure continuity of training.
- Guided clients and their dogs through hands-on assistance, promoting skill progression and fostering customer loyalty.
- Executed harness fittings while managing inventory and ordering of training equipment to ensure availability for sessions.
Volunteer
Chico Animal Shelter
01.2017 - 12.2022
- Coordinated registration, ran agility booths, and supported event logistics for annual Walk Woof Wag fundraiser, enhancing community engagement.
- Cared for and provided daily feeding and walking for displaced dogs at Oroville emergency animal care center after Camp Fire, ensuring their well-being.
Education
Bachelor of Science - Agricultural Business - Emphasis: Mathematics and Accounting
California State University, Chico
12-2022
Certified Training Partner -
Karen Pryor Academy
Sequim, WA03-2024
Skills
- Customer Scheduling Systems (BusyPaws, PawPartner, Acuity)
- Microsoft Word, Excel, PowerPoint
- Google Workspace (Docs, Sheets, Drive)
- Squarespace (Website Building)
Timeline
Client Coordinator
Canine Connection Training Academy
06.2022 - Current
Private Dog Trainer
Canine Connection Training Academy
06.2022 - 09.2024
Training Assistant
Canine Connection Training Academy
01.2017 - 05.2022
Volunteer
Chico Animal Shelter
01.2017 - 12.2022
Bachelor of Science - Agricultural Business - Emphasis: Mathematics and Accounting
California State University, Chico
Certified Training Partner -
Karen Pryor Academy