Philip M. Chin
Seattle,WA
Summary
Dynamic Client Coordinator at Nordstrom with a proven track record in customer service and event coordination. Expert in scheduling software and Microsoft Excel, I excel in problem-solving and effective communication, ensuring exceptional client experiences. Recognized for enhancing customer satisfaction and streamlining operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Client Coordinator
Nordstrom
06.2023 - Current
- Delivered exceptional customer service by managing inbound calls, checking in customers for appointments, and addressing all spa-related inquiries.
- Utilize scheduling software Boulevard to schedule appointments, check in and out clients.
- Cultivated a welcoming environment for customers through consistent cleanliness and organization.
- Executed transactions using Point of Sale (POS), supported providers with client orders, and handled customer returns.
- Utilize Microsoft Excel to log in tips for the providers and Teams to communicate with managers, providers, and co-workers in a fast pace environment.
- Coordinate with vendors who are renting out a spa room and maintenance to help fix supplies and utilities.
Street Team Event Staff
NFL Seattle Seahawks
08.2022 - 09.2023
- Greet thousands of fans to pre-game day activities and special events managing setup and breakdown of displays, sponsors and vendor booths, contests, games, and entertainment stage. Supervise fans participating in contests and games ensuring guest safety guidelines are followed.
- Demonstrate excellent service and interpersonal skills communicating with the public, fans, and staff in a fast-paced, and time-sensitive setting.
- Collaborated with multiple departments within Seahawks organization to enhance fan experience and engagement during events.
- Troubleshot fan issues with mobile applications and ticket entry into stadium, fostering teamwork and maintaining open communication with event staff on game day challenges.
Brand Ambassador/Game Operations
XFL Seattle Sea Dragons
02.2023 - 04.2023
- Demonstrated leadership and communication skills while managing game day operations and brand promotions collaboratively and independently.
- Facilitate the setup, operation, and breakdown of all game day related activities for fans and team. Prepare fan fest activities, including Dragons Lair, an entertainment space for music, food, contests, and games. Rehearse the scenic game day production designs for the team entry.
- Create fan excitement and participation with interactive activities using signage, contests, prizes, dance cam, and the jumbotron. Engage crowds in a fun experience to promote loyalty and fan base.
- Enhanced brand recognition through distribution of posters, t-shirts, promotional giveaways, and raffle drawings; organized fans for post-game autograph signings and addressed inquiries about ticket sales and future events.
Event Coordinator
California State University East Bay, Oakland Event Center
04.2017 - 08.2019
- Delivered exceptional customer service for meetings and events at conference center hosting up to 500 attendees, greeting clients, managing check-in registration, and providing conference information for diverse clients including students, educators, professionals, community, and non-profit organizations.
- Reviewed client requests for room configuration, audio-visual equipment, supplies, and course materials. Coordinated setup and breakdown of conference rooms in a fast-paced environment.
- Responded to calls, emails, and inquiries regarding room rental and conference center services, booking conference rooms, securing deposits, and assisting clients with event planning.
- Processed expenses, payments, and insurance for client billing post-event, ensuring accuracy and timely follow-up.
Education
Bachelor of Arts - Communication/Media Production
California State University East Bay
05-2019
Skills
- Customer relationship management
- Event coordination
- Scheduling software
- Point of sale
- Microsoft Excel
- Data analysis
- Problem solving
- Time management
- Leadership skills
- Effective communication
- Conflict resolution
- Customer service
Timeline
Client Coordinator
Nordstrom
06.2023 - Current
Brand Ambassador/Game Operations
XFL Seattle Sea Dragons
02.2023 - 04.2023
Street Team Event Staff
NFL Seattle Seahawks
08.2022 - 09.2023
Event Coordinator
California State University East Bay, Oakland Event Center
04.2017 - 08.2019
Bachelor of Arts - Communication/Media Production
California State University East Bay