Allynna Orange
Mobile,AL
Summary
Dynamic and compassionate professional with a proven track record at Senture for enhancing customer retention through exceptional service and active listening. Expert in balancing high-volume tasks with meticulous attention to detail, leveraging critical thinking and problem-solving skills. Excelled in elderly care at JLW Place, demonstrating respect and compassion while promoting independence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Senture
12.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Caregiver
JLW Place
08.2023 - 08.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Order Fulfillment Associate
Ace Hardware Warehouse
08.2022 - 08.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Education
High School Diploma - Core Classes
Ben C Rain High School
3125 Dauphin Island Pkwy, Mobile, AL 3660505.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Scheduling
- Elderly Care
- Respectful and Compassionate
- Meal Preparation
- Housekeeping tasks
- Verbal and written communication skills
- Medication and Appointment Reminders
- Care plan assessment
Timeline
Customer Service Representative
Senture
12.2023 - Current
Caregiver
JLW Place
08.2023 - 08.2024
Order Fulfillment Associate
Ace Hardware Warehouse
08.2022 - 08.2023
High School Diploma - Core Classes
Ben C Rain High School