Allysia Ortiz
Florida,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Deposit Services Representative
USAA Federal Savings Bank
10.2023 - Current
- Provided customer service to clients in regards to account information and banking inquiries.
- Researched and resolved customer issues related to accounts and transactions.
- Opened new accounts for customers based on their needs and requirements.
Substitute Teacher
Kelly Educational Services
01.2023 - Current
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Established and enforced rules for behavior and procedures to maintain order among students.
Pool Technician
Pinch A Penny Pool Patio Spa
05.2023 - 10.2023
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
Law Office Assistant
Law Office Of Sonya Colon
02.2020 - 08.2021
- Enhanced client satisfaction by efficiently managing and organizing case files.
- Streamlined office procedures for increased productivity and smoother workflow.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
Ammunition Specialist
US Army
10.2018 - 03.2019
- Completed documentation associated with receipt and transfer of ammunition.
- Inspected, inventoried and issued explosives and conventional ammunition to soldiers.
- Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
Education
High School Diploma -
Riverview High School
Riverview, FL05.2018
Skills
- Multitasking capabilities
- Data entry accuracy
- Customer service expertise
- Sales and cross-selling
Timeline
Deposit Services Representative
USAA Federal Savings Bank
10.2023 - Current
Pool Technician
Pinch A Penny Pool Patio Spa
05.2023 - 10.2023
Substitute Teacher
Kelly Educational Services
01.2023 - Current
Law Office Assistant
Law Office Of Sonya Colon
02.2020 - 08.2021
Ammunition Specialist
US Army
10.2018 - 03.2019
High School Diploma -
Riverview High School