Allyson Berndt
Milwaukee,WI
Summary
Dynamic bartender with diverse experience in a variety of establishments, excelling in customer service and creative mixology. Recognized for enhancing guest experiences through innovative cocktail menus and engaging personality. Strong multitasker with a service-oriented mindset, consistently fostering a welcoming atmosphere and increasing repeat clientele. Thrives in fast-paced, high volume environments, as well as "quality over quantity" intimate settings.
Overview
9
9
years of professional experience
Work History
Bartender
The Brick Pub and Grill
Glendale, WI
11.2022 - Current
- Efficiently open the bar according to establish procedures, ensuring preparedness for each shift.
- Contribute to a positive work environment through effective teamwork and communication with coworkers
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Support special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increase repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improve team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Thurmans 15
Milwaukee, WI
08.2017 - Current
- Prepare and serve a variety of alcoholic and non-alcoholic beverages.
- Engage with customers to provide excellent service and promote specials.
- Handle cash transactions accurately, ensuring proper change is given.
- Monitor customer behavior to maintain a safe and enjoyable environment.
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Develop loyal regulars by consistently delivering outstanding service and engaging in friendly conversation.
- Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
Bar Manager
TUSK
Wauwatosa, WI
01.2019 - 05.2021
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Developed and implemented new cocktail menus, enhancing guest experience and engagement.
- Trained and mentored staff on mixology techniques and customer service standards.
- Oversaw inventory management, optimizing stock levels to reduce waste and costs.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
High School Diploma -
Waukesha North High School
Waukesha, WIAssociate of Arts - Audio Production
Milwaukee Area Technical College
Milwaukee, WI05-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Menu memorization
- Memory retention
- Service-oriented mindset
- Suggestive selling
- Alcohol awareness
- Food service
- Beverage preparation
- Food running
- Staff management
- Changing beer kegs
- Creative mixology
- Anticipating guest needs
- Identification verification
- Excellent judgment
- Bar restocking
Timeline
Bartender
The Brick Pub and Grill
11.2022 - Current
Bar Manager
TUSK
01.2019 - 05.2021
Bartender
Thurmans 15
08.2017 - Current
High School Diploma -
Waukesha North High School
Associate of Arts - Audio Production
Milwaukee Area Technical College