Allyson Cogburn
Big Piney
Summary
Detail-oriented Administrative Professional with hands-on experience in operational support, including scheduling, safety program implementation, and compliance tracking. Skilled in training coordination, record maintenance, timekeeping, and report management, with a focus on effective documentation and safety performance monitoring. Collaborates effectively with operators, leadership, and the public to foster a safe and organized work environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Supervisor/Dispatcher
Town of Jackson – START Bus
Jackson, WY
02.2026 - Current
- Scheduled 45 operators and coordinated daily staffing to enhance transit service coverage
- Oversaw street operations, ensuring service reliability and effectively resolving real-time issues
- Delivered high-quality customer service while engaging professionally with the public
- Implement and support safety programs to promote a secure operating environment
- Conduct operator training and reinforce compliance with policies and procedures
- Collaborate effectively with operators, administrative staff, and the public in a professional manner
- Utilize strong writing and database skills to support operational and administrative functions
Customer Relations Manager
Women’s Real Estate Investment Network
Dallas, TX
09.2024 - 01.2026
- Delivered tailored virtual onboarding trainings, product tours, and demos to enhance engagement and satisfaction of high-value clientele
- Proactively identifying and removing obstacles that hinder client success, including product issues, implementation gaps, or limited product understanding
- Identified and resolved obstacles to client success, addressing product issues, implementation gaps, and knowledge gaps
- Training and mentoring subordinate team members to uphold a high standard of service and consistency across client interactions
Construction Field Survey Specialist
Wyoming Department of Transportation
Pinedale, WY
03.2023 - 09.2024
- Observed, monitored and oversaw highway and highway related construction performed by contractors. Field tested materials, checked work against specifications, and conferred with contractors, engineers and work crews.
- Maintained crew diaries and logs to ensure accurate departmental recordkeeping and support contract administration.
- Anticipated potential problems prior to going to contract. Checked preliminary plans for errors and problems.
- Assisted in preparing recommendations that informed design decisions for construction projects.
- High level communication both internally and externally regarding project information and courses of action/consequences, on larger projects.
- Facilitated communication internally and externally regarding project updates and potential impacts on larger projects.
- Researched land ownership and contacted landowners to secure permission to enter upon their land to conduct surveys.
- Set up project files and any other document books that will be required during construction of a project.
Police Assistant
Sparks Police Department
Sparks, NV
08.2019 - 12.2020
- Prepared and completed thorough police reports based on citizen filings in-person, online, and over the phone, ensuring accurate documentation of incidents.
- Prepared, researched, investigated, and completed police reports filed by citizens in-person, via the internet, and over the phone
- Met tight deadlines and quality accuracy standards in accordance with submission of reports within department and court requirements.
- Liaised with community members and police department, clarifying city and state laws while exercising sound judgment and attention to detail in high-pressure situations.
- Patrolled city streets for traffic and parking violations. Ticketed and towed vehicles based on violations
Education
Bachelors of Science - Organizational Leadership
University of Wyoming
Skills
- Staff management
- Customer service
- Logistics coordination
- Training and mentoring
- Community focused
Certification
- OSHA 30 #29-900502372
- CPR/BLS/First Aid Certified
- AHA HeartSaver INSTRUCTOR
- State of Wyoming Notary
- Class A CDL with Tanker and Passenger Endorsements
Timeline
Supervisor/Dispatcher
Town of Jackson – START Bus
02.2026 - Current
Customer Relations Manager
Women’s Real Estate Investment Network
09.2024 - 01.2026
Construction Field Survey Specialist
Wyoming Department of Transportation
03.2023 - 09.2024
Police Assistant
Sparks Police Department
08.2019 - 12.2020
Bachelors of Science - Organizational Leadership
University of Wyoming