Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wangyal Tenzin

Middleton,WI

Summary

Highly-motivated employee with a desire to take on new challenges. From working with individuals who are intellectually disabled to working in a warehouse managing a team of 65 drivers, i have gained well built communication skills. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Supervisor/Dispatcher

Amazon DSP
Madison, WI
02.2022 - Current
  • Supervising and Motivating a team of 65 drivers on a daily basis.
  • Handling personnel issues such as scheduling, conflicts, and performance management.
  • Created effective strategies to solve problems and resolve conflicts within the team.
  • Conducted regular performance reviews to assess individual team member progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Facilitated communication between cross-functional teams within the organization.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Enhanced employee performance through coaching and providing valuable feedback to promote professional development.
  • Managed and upheld a constructive ambiance that promoted staff satisfaction.
  • Recruited, trained, and supervised new staff members.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Certified Nursing Assistant

Central Wisconsin Center
Madison, WI
10.2013 - 06.2022
  • Assisted patients in performing tasks related to personal care, including bathing, grooming, and dressing.
  • Followed and comprehended meal plans, respiratory concerns for RT, and diet plans
  • Ensured quality patient care by accurately measuring vital signs, height and weight, and documenting intake/output.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Performed specimen collections as requested by physicians or nurses for testing.
  • Monitored and addressed changes in patient condition, attending to their medical needs.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Maintained and organized patient records and communicated status updates to the care team.
  • Performed wound care and administered medications according to physician/nurse orders.
  • Applied evidence-based practices to wound care, preventing infections and promoting healing.

Education

High School Diploma -

East High
Madison, WI
06-2013

Skills

  • Staff Training
  • Documentation And Reporting
  • Technical Support
  • Customer Focus
  • Workplace Safety
  • Performance Evaluations
  • Effective Communication
  • Experience in leadership
  • Time Management
  • Multitasking
  • Basic Life Support
  • Calm and level-headed under duress
  • Quick problem solver
  • Wound Care
  • Colostomy Care
  • Restraint Application
  • Direct Patient Care

Timeline

Supervisor/Dispatcher

Amazon DSP
02.2022 - Current

Certified Nursing Assistant

Central Wisconsin Center
10.2013 - 06.2022

High School Diploma -

East High

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Wangyal Tenzin