Allyson Giles
Trenton,MI
Summary
Successful retail manager with more than 15 years of improving culture and efficiency throughout all companies worked for. Focused on team engagement while delivering exceptional guest experiences and driving the bottom line. Recognized by patience, communication and operational excellence.
Overview
15
15
years of professional experience
Work History
General Manager & Retail Market Trainer
Ulta Beauty
11.2017 - 07.2023
- Managed budgets for both salon and retail, employee reviews, training, schedules and operations
- Review performance dashboards to monitor and measure productivity, goal progress and develop action plans
- Maximized efficiency by coaching and developing 45+ managers and associates on Ulta Beauty Competencies, industry practices, and company procedures
- Achieved operational success through effective staffing, strong training, and cross-functional partnerships
- Increased staff engagement, gender diversity and cultural programs
General Manager
Ulta Beauty
11.2016 - 11.2017
- Managed and executed business plan and communicated company vision and objectives to motivate and unite a broken team
- Increased staff retention rate by implementing a higher standard for culture and consistent support and feedback, as seen through highest improvement of culture survey results
- Discovered areas of improvement by quickly accessing talent and making adjustments
Senior Team Leader
Target
06.2011 - 06.2015
- Discovered training needs and provided coaching
- Produced weekly, daily and monthly activity reports and forecasts to enhance the logistics process
- In charge of training and developing new and newly promoted managers
- Drive profitablility through great guest service and merchandising
- Oversaw, reviewed and motivated a team of over 120 employees
- Managed talent through conducting interviews, recognizing top performers, and delivering coaching documentation
- Opened and closed the store, handled customer service issues and oversaw cash control
- Payroll management and planning
Team Leader
Target
06.2008 - 06.2011
- Retail stores department operations
- Drive profitability through product merchandising
- Maintained stock and inventory correctness through daily scans and reports
- Accessories and apparel focused merchandising
- Motivate a team of 15 to deliver a great shopping experience
Education
Bachelor of Arts - Criminal Justice
Adrian College
Adrian, MI04.2009
Skills
- Relationship building
- Operations management
- Business analysis
- Product and service sales
- Order picking and processing
- Sales goals
- Increasing engagement
- Budget management
- Salon operations
- Recruiting and hiring
Accomplishments
- Promoted to Key Holder after 15 months of employment at Target
- Asked to relocate to a different Target location for a certain time period to dig into and alleviate a culture focus store
- Named district trainer at Target
- Promoted to General Manager at Ulta after being an Assistant Manager for one year
- Culture Champion
- BCRF Champion and company top performer
- Best inventory results in the region in 2018; and top region results for 2019
Additional Information
In July of 2023, I made the difficult decision to step back from my GM/RMT role. I needed to focus on my family, and was able to do so over the last 15 months. I am ready to step back into a full time position.
Timeline
General Manager & Retail Market Trainer
Ulta Beauty
11.2017 - 07.2023
General Manager
Ulta Beauty
11.2016 - 11.2017
Senior Team Leader
Target
06.2011 - 06.2015
Team Leader
Target
06.2008 - 06.2011
Bachelor of Arts - Criminal Justice
Adrian College