Allyson Lopez Rivera
Deltona,FL
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while quickly and effectively resolving customer complaints. Possesses outstanding communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Dairy Queen
11.2022 - 09.2023
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Organized work area for cleanliness, safety and efficiency
- Regularly checked expiration dates on products to ensure quality assurance standards were met
- Processed cash, check, and credit cards for customer purchases
- Followed all safety regulations when handling food items or operating equipment
Shift Leader
Five Below
08.2023 - Current
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Addressed customer complaints promptly with professionalism and courtesy
- Managed store closing and opening procedures to ensure safety and security
- Participated in leadership meetings to develop new policies and procedures
- Responsible for cleaning, putting items back in their original place, and organizing the store for the next day
- Processed payments, returns, and exchanges
Education
University High School
01.2023
Daytona State College
01.2025
Skills
- Customer Service
- Patience and composure
- Reliability and punctuality
- Team Management
- Cash Handling
- Decision-Making
- Problem-Solving
Languages
Spanish
Native or Bilingual
German
Elementary
Timeline
Shift Leader
Five Below
08.2023 - Current
Customer Service Cashier
Dairy Queen
11.2022 - 09.2023
University High School
Daytona State College