Allyson Malumbrez-Cuba
Reno
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
5
5
years of professional experience
Work History
Cashier
Oil Changers
Reno, Nevada
02.2024 - Current
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
Hostess
Applebee's Neighborhood Grill & Bar
Sparks, NV
04.2025 - 03.2026
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed waitlist efficiently, optimizing seating arrangements to minimize guest wait times.
- Communicated with kitchen and serving staff regarding guest needs and special requests.
- Trained new host staff on customer service standards and operational procedures.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall guest experience.
- Handled customer inquiries and resolved issues promptly, contributing to positive dining experiences.
- Coordinated reservations and special events, ensuring smooth operations during peak hours.
Game Operator
Caesars Entertainment
Reno, Nevada
02.2021 - 08.2022
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Processed payments from customers using cash registers or other payment processing systems.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Reported any malfunctions or repairs needed for games to management staff.
- Supervised employees engaged in setting up, running, and cleaning up after gaming activities.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Operated games according to established procedures and regulations.
Education
High School Diploma -
Sparks High School
Sparks, NV06.2025
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Exchanges processing
- Refunds and exchanges
- Guest inquiries
- Cash drawer balancing
- Customer assistance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
true
Timeline
Hostess
Applebee's Neighborhood Grill & Bar
04.2025 - 03.2026
Cashier
Oil Changers
02.2024 - Current
Game Operator
Caesars Entertainment
02.2021 - 08.2022
High School Diploma -
Sparks High School