Allyson Montgomery
Canton,MI
Summary
Organized receptionist skilled in appointment scheduling, administrative support, and accurate data entry. Resolve customer concerns through professional communication and de-escalation. Manage multiple priorities while maintaining order, responsiveness, and service quality.
Overview
5
5
years of professional experience
Work History
Receptionist
Orion Maintenance & Installation
Canton, MI
08.2022 - Current
- - Support customer service needs by identifying concerns and directing issues to appropriate staff for resolution.
- Complete varied customer support duties independently with minimal supervision.
- Communicate clearly and professionally in person, electronically, and by telephone with internal and external customers. - Processed incoming mail and packages, distributing to relevant staff members.
- Coordinated schedules by arranging and verifying appointments with clients.
- Greeted visitors and provided assistance with inquiries, enhancing overall client experience.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized filing system for confidential client information, ensuring compliance with company policy and accessibility for authorized personnel.
- Assisted with special projects assigned by management.
Daycare Assistant
Primrose school of Canton
Canton, Michigan
06.2021 - 01.2022
- Assisted teachers in implementing daily lesson plans and activities.
- Enforced rules to promote good manners and ensure a safe environment.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Communicated regularly with parents to foster positive relationships and share insights about their child's daily activities.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Monitored and secured indoor and outdoor areas to ensure children's safety.
Education
High School Diploma -
Canton High School
Canton, MI06-2020
Some College (No Degree) - Pre Nursing
Schoolcraft College
Livonia, MISome College (No Degree) - Psychology
Central Michigan University
Mount Pleasant, MI09-2026
Skills
- Customer service
- Data entry
- Communication skills
- Appointment scheduling
- Conflict resolution
- First aid administration
- Administrative support
- Call redirection
- Greeting and seating clients
- Telephone skills
- Front desk operations
- Multi-line telephone operation
- Positive and professional
- Organization
- First Aid/CPR
- Medical terminology
- Ability to operate computerized programs
- Ability to schedule various appointments in any setting
- Ability to work independently in a wide variety of duties performing patient support
- Critical thinking
- Quality assurance
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
Timeline
Receptionist
Orion Maintenance & Installation
08.2022 - Current
Daycare Assistant
Primrose school of Canton
06.2021 - 01.2022
High School Diploma -
Canton High School
Some College (No Degree) - Pre Nursing
Schoolcraft College
Some College (No Degree) - Psychology
Central Michigan University