Allyson Nuñez
Cape Coral,FL
Summary
Dynamic Operations Manager with a proven track record at Amazon, excelling in team leadership and process improvement. Expert in forecasting and scheduling, driving productivity enhancements that consistently meet customer demands. Strong communicator dedicated to mentoring teams, fostering a culture of safety and compliance while achieving operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon
Fort Myers, FL
09.2025 - Current
- Support all safety programs and compliance to ensure a safe work environment for all associates and managers
- Lead and developing a team of 3 Area
Managers (front-line supervisors) and 100-150 hourly associates by embodying Amazon's Leadership Principles - Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Mentor, train and develop teammates for career progression, performance improvement and recognition purposes
- Create, communicate and maintain quality control policies and standard work procedures to Area Managers and associates
- Proactively identify and lead process improvement initiatives using Lean tools to positively impact customers
- Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor
- Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
Area Manager II
Amazon
Miami, FL
04.2022 - 08.2025
- Responsible for the day-to-day management of flow standards for multiple process paths and the POC for Outbound Operations in the Miami Fulfillment Center (MIA1)
- Analyze work forecasts and productivity requirements to plan strategies, headcount allocations, and shift deliverables for up to 200+ associates processing an average of 250-300k units per shift.
- Execute and develop shift plans to distribute work to 5+ different departments in order to achieve main goal of meeting customer demand and adjust as variables change.
- Escalate risk or deviations in the plan to Senior managers.
- Daily utilization of multiple web-based programs to plan and coordinate desired head counts, productivity and volume goals in order to produce an effective shift, period and next day plan
- Proactively identify and communicate technical or mechanical issues and discover root cause and come up with effective corrective actions to related issues
- Lead, advise, coach and effectively communicate with Operation and Area managers on flow standards and processes daily. Act as the leader of all Area managers and run effective sync meetings throughout the shift to communicate goals.
Area Manager
Amazon
Miami, FL
01.2021 - 04.2022
- Led, managed and developed a team of 150
Amazon Warehouse Associates - Communicated policies to Associates and acted as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
- Created, managed, and supported recognition and communication programs
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all Associates
- Ensured procedures were followed for building security and product loss prevention
- Partnered with the senior team to establish and maintain quality control standards
- Developed performance goals and objectives to achieve customer demand and ensure accuracy and quality
Product Specialist
Apple
Estero, FL
10.2019 - 12.2020
- Built strong client relationships through exceptional customer service, resolving issues swiftly.
- Identified customer needs and provided tailored solutions, enhancing user satisfaction.
- Guided customers in purchasing and setting up new devices, boosting sales and user experience.
- Enhanced customer satisfaction by effectively identifying needs and offering tailored solutions, boosting device setup success rates.
Shift Supervisor
Starbucks
Fort Myers, FL
05.2015 - 04.2019
- Managed store operations during shifts, ensuring adherence to policies and safety protocols.
- Organized and executed opening and closing duties, maintaining operational efficiency.
- Implemented cash handling and security procedures, enhancing partner safety and compliance.
- Led a team of baristas to ensure smooth operations, enhancing customer satisfaction and team cohesion
Education
Bachelor of Science - Supply Chain Management
Florida Gulf Coast University
Fort Myers, FL05.2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations oversight
- Process & continuous improvement
- Detail oriented
- Strong communication
- Purchasing and procurement
- Forecasting and scheduling
- Performance reporting
- Supply chain management
Certification
Six Sigma Black Belt
Timeline
Operations Manager
Amazon
09.2025 - Current
Area Manager II
Amazon
04.2022 - 08.2025
Area Manager
Amazon
01.2021 - 04.2022
Product Specialist
Apple
10.2019 - 12.2020
Shift Supervisor
Starbucks
05.2015 - 04.2019
Bachelor of Science - Supply Chain Management
Florida Gulf Coast University