Allyson Phillips
Wartburg,TN
Summary
Personable and detail-oriented employee with exceptional customer service skills and strong work ethic. Offering demonstrated ability to effectively prioritize tasks and manage delicate customer interactions with politeness and professionalism. Well-versed in use of industry-standard software and applications.
Overview
8
8
years of professional experience
Work History
Universal Branch Representative 3
Enrichment Federal Credit Union
Harriman, TN
04.2021 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Examined checks for identification and endorsement.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Reservations Sales Specialist
Enterprise Holdings
Wartburg, TN
11.2020 - 03.2021
- Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
- Processed cancellations and issued refunds according to company policies.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Facilitated customer reservations by providing booking information and processing payments.
- Promoted and enrolled customers in rewards programs and special offers.
Retail Manager/Administrative Assistant
Dick's Sporting Goods
Oak Ridge, TN
05.2017 - 06.2020
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Read, communicated, recalled and analyzed information and guidelines.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered departmental administrative support.
- Handled money according to company policy.
- Calculated and counted change quickly.
Education
High School Diploma -
Coalfield School
Coalfield, TN05.2017
Skills
- Sales
- Customer Contact
- Leadership Training
- Data Entry
- Time Management
- Cash Deposits and Receipts
- Financial Reporting
Timeline
Universal Branch Representative 3
Enrichment Federal Credit Union
04.2021 - Current
Reservations Sales Specialist
Enterprise Holdings
11.2020 - 03.2021
Retail Manager/Administrative Assistant
Dick's Sporting Goods
05.2017 - 06.2020
High School Diploma -
Coalfield School