Allyson Shorkey
Gardner,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication,cash handling and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Server/Restaurant Hostess
Country Farmhouse
Morris, IL
02.2022 - Current
- Facilitated smooth dining experiences through effective communication with customers and kitchen staff.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining a positive dining environment.
- Trained new servers on menu items and service standards to enhance team performance and efficiency.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Processed customer payments efficiently while adhering to cash handling procedures.
- Assisted in inventory management by keeping track of supplies and notifying management of shortages.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Participated in regular team meetings to discuss service improvements and operational updates.
- Adapted to various customer needs and preferences, providing personalized service.
- Handled multiple tables efficiently during peak hours, ensuring timely service.
- Supported management in implementing health and safety protocols to ensure a safe dining environment.
- Monitored dining area for cleanliness and restocked supplies as needed throughout shifts.
- Executed daily opening and closing procedures to prepare the restaurant for service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Managed waitlists efficiently, ensuring timely service for all guests.
- Assisted in training new staff members on customer service protocols and procedures.
- Supported management in hosting special events and large party reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Balanced cash register at end of shift according to established procedures.
- Built positive relationships with other front-of-house and kitchen staff.
- Accepted payments from guests for dine-in and take-out foods.
Bartender
Zobels
Joliet, Illinois
07.2020 - 08.2024
- Maintained cleanliness and organization of bar area to ensure optimal service and customer satisfaction.
- Executed timely beverage service during peak hours to maximize customer satisfaction.
- Monitored customer behavior to identify and resolve potential issues proactively.
- Resolved customer complaints with professionalism, ensuring a positive experience for all patrons.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
Gardner South Wilmington High School
Gardner, ILSkills
- Order accuracy
- Menu recommendations
- POS operation
- Inventory management
- Cash handling
- Multitasking efficiency
- Strong work ethic
- Multitasking and organization
- Customer service
References
References available upon request.
Timeline
Server/Restaurant Hostess
Country Farmhouse
02.2022 - Current
Bartender
Zobels
07.2020 - 08.2024
Gardner South Wilmington High School