Allyson Silas
Porter,TX
Summary
Motivated and eager student working toward a Masters of Science in Marriage and Family Therapy. Proficient multitasker, with effective problem-solving and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Line Counselor
The Harris Center For Mental Health And IDD
Houston, Texas
06.2017 - Current
- Utilized active listening and collaborative problem-solving daily to connect with patients and caregivers to address concerns.
- Accurately and thoroughly assess appropriate calls using the Crisis Line Comprehensive Framework tool.
- Advise and helped to stabilize consumer in crisis by building a rapport, providing empathy, and providing appropriate community resources and referrals.
- Provide Crisis intervention and emergency response in crisis situations to diffuse tensions and prevent suicide and violence.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Answer calls promptly and professionally for 7 Local Mental Health Authority Centers (servicing 39 counties), National Suicide Prevention lifeline, COVID Line, Be Well Texas, Community Health Choice Line, and Uvalde Emotional Support line.
Customer Relations Representative
Men's Wearhouse
Houston , Texas
07.2013 - 10.2016
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Internship Student
Harris County Juvenile Probation Department
Houston, TX
01.2012 - 05.2012
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Maintain communication with guardians, authorized personnel, and the juvenile by phone, email or in-person to ensure compliance of court order.
- Delivered clerical support by managing treatment plans and personal records to track the progression of each juvenile during the probation period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TX05.2012
Skills
- Critical Thinking
- Therapeutic Exercise
- Complex Problem-Solving
- Active Listening
- Customer Support
- Crisis Assessment
Certification
- Qualifies Mental Health Professional
- CPR certified
- Applied Suicide Intervention Skills Training (ASIST)
Timeline
Crisis Line Counselor
The Harris Center For Mental Health And IDD
06.2017 - Current
Customer Relations Representative
Men's Wearhouse
07.2013 - 10.2016
Internship Student
Harris County Juvenile Probation Department
01.2012 - 05.2012
Bachelor of Science - Psychology
University of Houston - Downtown
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