Allyson Smith
Chattanooga,TN
Summary
Proven team leader with a track record of enhancing customer satisfaction at Jeremiah’s Italian Ice by mastering menu recommendations and upselling techniques. Excelled in guest engagement and maintaining high safety standards. Known for exceptional attention to detail and a strong work ethic, consistently improving team performance and customer service.
Overview
2
2
years of professional experience
Work History
Server
Jeremiah’s Italian Ice
Ooltewah, TN
03.2024 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Dock Hand
Chattanooga Yacht Club
Chattanooga, TN
04.2023 - 05.2023
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
Education
Penn Foster Online High School
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Menu item recommendation
- Reliability
- Team Leadership
- Attention to Detail
Timeline
Server
Jeremiah’s Italian Ice
03.2024 - 10.2024
Dock Hand
Chattanooga Yacht Club
04.2023 - 05.2023
Penn Foster Online High School