Allyson Teslow
Tucson,AZ
Summary
Outgoing & dependable leader with a proven track record at Old Navy, enhancing customer satisfaction and boosting sales through strategic leadership and effective team management. Skilled in operations management and staff development and scheduling, successfully increased credit card sales and reduced workforce turnover. Excelled in fostering a positive work environment and mentoring staff, demonstrating exceptional decision-making and team motivation abilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Customer Operations
Old Navy, Gap
03.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted regular inspections of equipment/operations to ensure safety regulations compliance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated and developed employee schedules for a workforce of 30-45 people.
- Increased credit card sales through personal effort and employee oversight.
- Ensured secure operations for facility generating 6 million yearly revenue.
- Reduced workforce turnover through effective relationship management.
- Managed consistent procurement processes, handled payroll management, and conducted forecasting.
- Efficiently managed building opening and closing procedures.
Education
Palo Verde High School
05.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Goal setting
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Closing oversight
- Credit Card Sales Strategy
Timeline
Assistant Manager of Customer Operations
Old Navy, Gap
03.2017 - Current
Palo Verde High School