Cassandra Griese
Bealeton,VA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager of Customer Operations
Old Navy/ Gap Inc
05.2014 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Inventory Supervisor
RGIS Inventory
Springfield , VA
12.2004 - 06.2014
- Assigned tasks to staff members in order to meet deadlines and maximize productivity.
- Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
- Reviewed inventory control reports ensuring accuracy and completeness.
- Prepared and maintained accurate inventory records and documentation for audit purposes.
- Trained staff on inventory procedures and best practices, enhancing team efficiency.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Education
High School Diploma -
Osborne Park High School
Manassas, VA06-1999
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Performance reviewing
- Orientation and training
- Negotiation
- Closing oversight
- Promotional planning
- Employee engagement
- Customer service and satisfaction
- Employee performance evaluation
- Reporting and documenting
- Policy administration
- Recruitment and hiring
- Schedule oversight
- Team motivation
- Orientating and training
- Customer rapport
Timeline
Assistant Manager of Customer Operations
Old Navy/ Gap Inc
05.2014 - Current
Inventory Supervisor
RGIS Inventory
12.2004 - 06.2014
High School Diploma -
Osborne Park High School