Amanda Petrone
St Petersburg,FL
Overview
11
11
years of professional experience
Work History
Assistant Manager, Customer Operations
Old Navy
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant General Manager
Old Navy
06.2018 - 03.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Store Manager
American Eagle Outfitters, Inc
11.2013 - 06.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Bachelors - Paychology
Ohio University
Athens, OH05.2005
Skills
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Cost Reduction
- Task Delegation
- Operations Management
- Team motivation
- Sales Reporting
- Customer Relations
- Staff Management
- Customer rapport
- Recruitment and hiring
- Money Handling
- Employee performance evaluation
Timeline
Assistant Manager, Customer Operations
Old Navy
03.2022 - Current
Assistant General Manager
Old Navy
06.2018 - 03.2022
Store Manager
American Eagle Outfitters, Inc
11.2013 - 06.2018
Bachelors - Paychology
Ohio University