Allyson Sanner
Hackberry,LA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Mainstay Suites Hackberry
02.2023 - Current
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
Bar Manager
Mainstay Suites Hackberry
02.2023 - Current
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bank Teller
Access Of Louisiana FCU
07.2021 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
No Degree - Animal Science
High School Diploma -
05.2009
Skills
- Data Entry
- Quick Learner
- Guest Services
- Microsoft Office
- Customer Service
- Problem-solving skills
- Administrative Skills
- POS Systems
- Hospitality services
- Detail Oriented
- High Volume Phone Inquiries
- Confidential Document Control
Certification
- Louisiana ATC Bar Card
- Louisiana Gaming License
Timeline
Front Desk Agent - Mainstay Suites Hackberry
02.2023 - Current
Bar Manager - Mainstay Suites Hackberry
02.2023 - Current
Bank Teller - Access Of Louisiana FCU
07.2021 - 02.2022
McNeese State University - No Degree, Animal Science
Hackberry High School - High School Diploma,
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