Allyssa Lee
Harriman,TN
Summary
Dependable supervisor with track record (almost 4 years now) of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Supervisor
UPS
Oliver Springs, TN
12.2020 - Current
- Directed and supervised team of 20+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Lead Customer Service Associate
Chick-fil-A
Lenoir City, TN
09.2018 - 09.2020
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided support to existing staff on various tasks and duties.
- Monitored progress of trainees throughout their program duration to ensure they meet requirements.
- Collaborated with senior employees and managers to fill in wherever needed.
Education
High School Diploma -
Oliver Springs High School
Oliver Springs, TN05-2017
Some College (No Degree) - Pre-Nursing
Roane State Community College
Harriman, TNSkills
- Staff Management
- Strategic Planning
- Process Improvement
- Schedule development
- Goal-Oriented
- Training and mentoring
Timeline
Supervisor
UPS
12.2020 - Current
Lead Customer Service Associate
Chick-fil-A
09.2018 - 09.2020
High School Diploma -
Oliver Springs High School
Some College (No Degree) - Pre-Nursing
Roane State Community College