Summary
Overview
Work History
Skills
Timeline
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Allyssa Serrano

Oxnard,CA

Summary

Highly dedicated, growth-focused, and results driven individual with years of experience in management, sales, and client relations. Proficient in administrative tasks, various computer programs, and upholding professional standards and company policies. Strong work ethic and commitment to achieving results with integrity.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Endless Summer Tanning Centers
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized salon environment to enhance the client experience.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Developed strong client relationships for repeat business and increased referrals.
  • Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.

General Manager

Urban Sun Tan, LLC
02.2022 - 07.2023
  • Dedicated and results-driven General Manager with experience in salon and sales industry. Experienced at managing daily operations, creating a positive and collaborative team environment, and ensuring outstanding customer satisfaction. Proven ability to implement strategic initiatives to drive revenue growth, enhance operational efficiency, and maintain high quality service standards.
  • Oversee all aspects of salon operations, including staff management, customer service, financial performance, and inventory control.
  • Develop and implement strategies to increase client retention and attract new customers.
  • Collaborate with the marketing team to execute effective promotional campaigns and initiatives, driving increased foot traffic and online engagement.
  • Lead a team of 12 consultants and support staff, providing training, coaching, and ongoing feedback to maintain a high level of expertise and customer service.
  • Manage scheduling and staff rotations to ensure optimal coverage during peak hours, minimizing client wait times and maximizing appointment bookings.
  • Monitor key performance indicators to track progress and identify areas for improvement.
  • Resolved customer complaints and concerns, ensuring a high level of customer retention and positive online reviews.
  • Managed salon budgets, monitored financial performance, and implemented cost-saving measures without compromising service quality.

Sales Associate

TJX Companies
12.2019 - 02.2022
  • Highly motivated and customer-focused Sales Associate responsible for delivering enthusiastic customer service, driving sales through my engagement with customers, sharing product knowledge, keeping the store well organized
  • Communicating with the management team regarding customer requests and vendor-related concerns.
  • Developed knowledge about products and sales items to answer shoppers questions.
  • Stocked and replenished merchandise according to store merchandising layouts.

Skills

  • Customer service
  • Problem-solving
  • Staff management
  • Sales reporting
  • Team building and development
  • Computer skills
  • Strong work ethic
  • Client relations
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Assistant Manager

Endless Summer Tanning Centers
10.2023 - Current

General Manager

Urban Sun Tan, LLC
02.2022 - 07.2023

Sales Associate

TJX Companies
12.2019 - 02.2022

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Allyssa Serrano