Allyssa Walley
Hattiesburg,MS
Summary
Detail-oriented individual with emerging skills in medical administration, focused on optimizing financial communications within health insurance. Proven ability to navigate complex customer inquiries while maintaining a high level of patient confidentiality. Committed to applying critical thinking and problem-resolution skills to enhance overall service delivery. Ready to make a positive impact on financial operations.
Overview
8
8
years of professional experience
Work History
Customer CVG MANAGEMENT
Concentrix
12.2024 - Current
- Detail-oriented individual skilled in data entry and relationship building, aiming to optimize financial operations in the health insurance field. Experienced in providing timely and accurate assistance to customers, ensuring a seamless experience while navigating complex account issues. Known for employing critical thinking to resolve disputes effectively and enhance overall service delivery. Committed to continuous improvement and operational success through innovative problem-solving techniques.
Technical Support Representative
Concentrix
12.2024 - 04.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Crew Trainer
McDonald's
08.2018 - 09.2021
- Trained other employees in customer service, food safety, and performance requirements. Taught new team members correct procedures for all areas of operations. Studied crew members during work shift to provide feedback and guidance in improving performance. Set positive example for team members by providing high-quality, efficient service.
Education
Associate's Degree - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL, USA09-2026
High School Diploma - General Studies
West Jones High School
Laurel, MS, USA05-2015
Skills
- Clear communication of financial responsibility to patients
- HIPAA compliance and patient confidentiality
- Patient account management
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Order processing
- Team development
- Administrative support
- Staff training
- Building rapport
- Technical support
- Call center operations
- Client relations
- Customer satisfaction measurement
Timeline
Technical Support Representative
Concentrix
12.2024 - 04.2025
Customer CVG MANAGEMENT
Concentrix
12.2024 - Current
Crew Trainer
McDonald's
08.2018 - 09.2021
Associate's Degree - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma - General Studies
West Jones High School