Allyssa Westfall
Columbus
Summary
Shift manager with expertise in employee training, conflict resolution, and enhancing operational efficiency. Proven ability to communicate effectively and manage inventory, leading to increased service quality and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Bodega
Columbus
03.2025 - Current
- Supervised bartending staff during busy shifts to ensure efficient service and speed.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Developed and maintained relationships with regular customers for improved service.
- Enforced health and safety regulations to ensure a safe workplace environment.
- Resolved customer complaints quickly to enhance guest satisfaction and retention.
- Implemented training programs to improve team skills and service quality.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently coming to resolutions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Facility Operations Supervisor
Life Time
Columbus
12.2022 - Current
- Coordinated and inspected inventory through tracking supplies and ensuring timely replenishment.
- Supervised daily facility operations and maintenance to achieve optimal satisfaction in members.
- Conducted regular inspections to identify maintenance needs and address concerns.
- Trained new staff on safety protocols and operational procedures for compliance and proficiency .
- Resolved customer complaints professionally while following company policies, ensuring the issue was resolved.
- Facilitated interdepartmental communication to enhance service delivery and teamwork.
- Managed facility maintenance by reporting repairs and overseeing upkeep tasks.
Bartender
Muirfield Village Golf Club
Dublin
06.2024 - 08.2025
- Prepared and served a variety of beverages to members and guests.
- Managed inventory levels, restocking supplies as needed for efficient operations.
- Engaged with patrons, providing excellent customer service and building rapport.
- Trained new bartenders on techniques, menu items, and club standards.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Beverage Server trainer
Mandrake Rooftop
Columbus
03.2023 - 08.2024
- Provided exceptional customer service to enhance guest experiences at the rooftop venue.
- Assisted in training new staff on beverage preparation and service protocols.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Greeted customers and provided friendly service.
- Managed opening, closing duties such as setting up, breaking down the bar area.
- Checked on dining area to identify immediate needs and reset tables between guests.
Sales Associate
Dry Goods USA
Columbus
10.2020 - 05.2022
- Assisted customers with product selection and provided excellent service.
- Maintained store organization and ensured merchandise was properly displayed.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a positive shopping experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science - Biology
The Ohio State University
Columbus, Ohio, OHSkills
- Customer service and support
- Employee training and development
- Inventory control
- Facility upkeep
- Conflict resolution strategies
- Effective communication skills
- Engaging personality traits
- Sales proficiency
Timeline
Bartender Shift Manager
Bodega
03.2025 - Current
Bartender
Muirfield Village Golf Club
06.2024 - 08.2025
Beverage Server trainer
Mandrake Rooftop
03.2023 - 08.2024
Facility Operations Supervisor
Life Time
12.2022 - Current
Sales Associate
Dry Goods USA
10.2020 - 05.2022
Bachelor of Science - Biology
The Ohio State University