Leisa Cisneros
KILLEEN,TX
Summary
Detail-oriented administrative professional with 5+ years of leadership experience in high-volume customer service environments. Proven ability to manage operations, coordinate teams, and deliver exceptional client experiences. Seeking to transition into medical administration, bringing strong organizational skills, compliance awareness, and patient-focused service.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Bartender Shift Manager
Jokers Icehouse
Killeen, Texas
04.2025 - Current
- Managed bar operations during shifts ensuring efficient service and customer satisfaction.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Handled inventory management, including ordering supplies and tracking stock levels.
- Ensured compliance with health and safety regulations during daily operations.
- Resolved customer complaints promptly to maintain a welcoming atmosphere at the establishment.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Enforced health codes and safety regulations in compliance with state laws.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
Bartender
I10 Icehouse
San Antonio
10.2014 - 04.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory, restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Trained new bartenders on proper techniques and bar operations.
- Handled cash register and processed customer payments accurately.
- Followed health and safety regulations while serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
Assistant Manager
Love Culture
San Antonio, Tx
03.2013 - 10.2014
- Supported store operations by managing daily staff schedules and assignments.
- Assisted in training new team members on company policies and procedures.
- Monitored inventory levels and coordinated restocking efforts for merchandise.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Maintained store cleanliness and organization to create a welcoming environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Bartender
Bombay Ranch
San Antonio, Tx
09.2011 - 03.2013
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory, restocking supplies as needed.
- Trained new bartenders on proper techniques and bar operations.
- Handled cash register and processed customer payments accurately.
- Followed health and safety regulations while serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Sales Associate
Forever 21
San Antonio, Texas
01.2010 - 09.2011
- Assisted customers with product selection and provided styling advice.
- Maintained visual standards by organizing merchandise displays and signage.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to create a positive shopping environment.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Medical Assistant Certification -
Clemson University
Clemson, SC 09.2018 - 03.2019
A. C. Jones High School
Beeville, TXSkills
- Coordinated high-volume client interactions, ensuring efficient scheduling and exceptional service in fast-paced environments
- Maintained accurate records, processed transactions, and ensured data integrity across daily operations
- Supervised team members, delegated tasks, and ensured compliance with company policies and procedures
- Resolved customer concerns with professionalism, maintaining confidentiality and positive outcomes
- Managed inventory levels, ordered supplies, and tracked usage to support uninterrupted operations
- Trained and onboarded new staff, improving team efficiency and service consistency
- Handled sensitive information with discretion and professionalism
Timeline
Bartender Shift Manager
Jokers Icehouse
04.2025 - Current
Medical Assistant Certification -
Clemson University
09.2018 - 03.2019
Bartender
I10 Icehouse
10.2014 - 04.2025
Assistant Manager
Love Culture
03.2013 - 10.2014
Bartender
Bombay Ranch
09.2011 - 03.2013
Sales Associate
Forever 21
01.2010 - 09.2011
A. C. Jones High School