Alma Anthony
ATLANTA,GA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Membership Supervisor
Costco Wholesale Corp
Duluth, Georgia
10.2020 - Current
- Supervised daily operations of membership services at a leading cleaning service.
- Trained staff on customer service techniques and membership program details.
- Managed member inquiries and resolved issues effectively and efficiently.
- Developed promotional materials to enhance awareness of membership benefits.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Resolved any issues or complaints from members in a timely manner.
Manager
Celebrity Cleaners
Newport Beach, California
06.2016 - 08.2019
- Making sure Al equipment were woking every day.
- Handle all our delivery customer making sure all theirs clothes were picked up and deliver on the next day, ensure all their garments were clean right and no damage were done. We dealt with very expensive garments, sometimes we’re exported from different countries.
- Making sure their monthly invoice send as well making sure we received their payment and process.
- Managed daily operations to ensure efficient workflow and service delivery.
- Supervised staff to maintain high-quality cleaning standards and customer satisfaction.
- Trained new employees on cleaning protocols and safety procedures effectively.
- Implemented inventory management practices for cleaning supplies and equipment.
- Resolved customer inquiries and complaints promptly to enhance service experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Order all the chemicals we use every day as well of merchandise we use to complete our orders.
Education
Masters - Hospitality And Tourism Management
Universidad Technological Maya.
Mérida Yucatán , Mx 09.2002 - 04.2005
Associate Degree - Computer Design
Santiago Canyon College
Orange, CA 08.1999 - 04.2001
Santiago Cayon College
Orange, CASkills
- Equipment maintenance
- Customer service
- Inventory management
- Staff training
Timeline
Membership Supervisor
Costco Wholesale Corp
10.2020 - Current
Manager
Celebrity Cleaners
06.2016 - 08.2019
Masters - Hospitality And Tourism Management
Universidad Technological Maya.
09.2002 - 04.2005
Associate Degree - Computer Design
Santiago Canyon College
08.1999 - 04.2001
Santiago Cayon College