ALMA BUSTILLO
Roseville,USA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Child Care Careers
03.2008 - 06.2016
- Supervising, scheduling, and placement of Substitute Teachers
- Supervising the work of 16 Placement Coordinators to ensure tasks are completed correctly and on time
- In charge of creating and delivering Performance Reviews, scanning resumes, and scheduling interviews
- Management of office including ordering supplies and scheduling lunches and events
- Assisting Bookkeeper; entering employee time-cards, issuing paychecks, and invoicing customers
- Assisting H.R
- Department by responding to employment verifications and scheduling job fairs for recruiters
- Assisting Executive Director in creation of Monthly online Newsletters for both customers and employees
Platinum Customer Leader
Bank of Promerica
03.2003 - 03.2007
- Supervise Customer Service Representatives
- Customer service phone support in a call center
- Bank teller
Education
High School Diploma -
Von Humboldt School
01.2001
Skills
- Bilingual
- Web Developer
- QuickBooks
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Staff management
- Management
- Customer relationship management
- MS office
- Client relationships
- Inventory control
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Child Care Careers
03.2008 - 06.2016
Platinum Customer Leader
Bank of Promerica
03.2003 - 03.2007
High School Diploma -
Von Humboldt School
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