Alma Calvo
WORCESTER
Summary
Dedicated cashier with strong background in customer service and cash handling. Skilled in problem-solving, multitasking, and maintaining positive customer experience. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, with commitment to delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Guest Services Cashier
Global Montello Group
2017.10 - 2026.01
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register to record transactions accurately and efficiently.
- Managed cash drawer, ensuring accuracy and adherence to financial protocols.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Carwash Attendant
Global Montello Group
2017.10 - 2026.01
- Operated high-pressure washing equipment to ensure vehicles met cleanliness standards.
- Conducted routine maintenance checks on washing equipment, minimizing downtime and repair costs.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Offered personalized recommendations for additional services based on individual vehicle needs.
Cashier
Honey Farms
2012.09 - 2016.12
- Monitored inventory levels at registers, ensuring adequate stock for smooth operations.
- Implemented promotional displays to increase sales and improve customer engagement.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Provided feedback to management on customer preferences and service improvements for future strategies.
Cashier
Priceritesupermarkets
2011.01 - 2015.10
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
Housekeeping and Laundry Attendant
Healthcare Services Group
2012.02 - 2014.03
- Implemented inventory management practices for laundry supplies, reducing waste and maintaining stock levels.
- Sorted, laundered and put away various laundry items.
- Sorted, washed, dried, and folded laundry items according to established protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained safety practices at all times to protect personnel and laundry loads.
Education
GED -
Access Future
Worcester, MA1998-01
Skills
- Customer service
- Strong work ethic
- Reliability and punctuality
- Cash handling expertise
- Attention to detail
- Multitasking and organization
- Cash register operation
- Product restocking
- Payment processing
- POS system operations
- Credit card processing
- ID verification
Accomplishments
- Promoted to team leader after only 2 years for exceptional performance.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer greeting -Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Cashier
Global Montello Group
2017.10 - 2026.01
Carwash Attendant
Global Montello Group
2017.10 - 2026.01
Cashier
Honey Farms
2012.09 - 2016.12
Housekeeping and Laundry Attendant
Healthcare Services Group
2012.02 - 2014.03
Cashier
Priceritesupermarkets
2011.01 - 2015.10
GED -
Access Future