Alma Gibson

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained confidentiality of information regarding clients and company.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Set up and updated Excel spreadsheets to track financial data.
• Reported financial data and updated financial records in ledgers and journals.

I assisted with all training of new employees in my department. I was responsible for all aspects of schedule and stores in measuring of blinds and curtains, I handle all customer complaints and employee concerns.