Alma Granados
Riverside,CA
Summary
Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
11
11
years of professional experience
Work History
Senior Teller
Wells Fargo Bank
Riverside
03.2016 - Current
- Maintaining cash Drawers,investigating discrepancies, training junior tellers
- Providing access to vaults, maintaining ATM machines,reporting to bank officials
- Proficient numeracy skills, computer operation, and communication
- Ensured daily compliance with security regulations at teller work stations and vaults
- Uncovered customer needs beyond the immediate transaction,and successfully transitioned the customer to the appropriate source to address the needs
- Maintained 100% accuracy of daily inbound and outbound currency shipments
- Assisted Service Manager with daily General Ledger reporting
- Monitored bank vaults to ensure cash balances are correct and day to day operations are correctly entered into the system
- Experienced in overseeing the operation of eight teller stations
- Coached and develop new associates ensured that new hires were following established policies and procedures while on the floor
McDonalds / Shift Manager
Riverside
07.2011 - 01.2016
- Providing Excellent Customer Service with a smile!
- Partnering with other Crew and Managers to meet target goals during my shift
- Restaurant cleanliness, Ensuring items are well stocked
- Instructing and motivating Crew, serving customers, keeping the restaurant clean
- Organized,preparing food, making sure food safety rules are followed
- Monitoring employee performance
Education
Riverside Community College
Diploma - undefined
John W. North Highschool
Skills
- 6 years plus Customer Services/Cash handling Experience
- Skilled at interacting with customer of all socioeconomic
- Backgrounds
- Skilled in handling the public with diplomacy and professionalism
- Hard worker, quick learner, and ability to assume responsibility
- Work well under pressure as part of a team, ability to elicit
- Confidence and build rapport
- Ability to work in fast- paced, intense environment smoothly
- Versatile and multi-skilled person, enthusiastic, dependable, self
- Motivated
- Resourceful in solving problems and maximizing resources
- Demonstrated ability to adapt to new equipment & technology
Timeline
Senior Teller
Wells Fargo Bank
03.2016 - Current
McDonalds / Shift Manager
07.2011 - 01.2016
Riverside Community College
Diploma - undefined
John W. North Highschool