Summary
Overview
Work History
Education
Skills
Certification
PROFESSIONAL DEVELOPMENT
Timeline
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EVENING STAR TIGER

Oklahoma City,OK

Summary

Dedicated banking professional with 5+ years of progressive experience in branch operations, cash management, customer service, and team leadership. Proven ability to maintain operational accuracy, build strong customer relationships, train staff, and exceed referral goals. Recognized for compliance excellence, problem-solving skills, and delivering exceptional customer experiences. Completed Personal Banker training with knowledge of account opening, financial needs assessments, consumer lending, and relationship management.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Senior Teller

MidFirst Bank
Oklahoma City, OK
12.2020 - 06.2026
  • Lead daily teller operations while ensuring compliance with bank policies, federal regulations, and audit requirements.
  • Politely assisted 75–100 customer transactions daily, including deposits, withdrawals, loan payments, and cashier’s checks, while maintaining a 99% accuracy rate.
  • Train, mentor, and coach new tellers, improving onboarding efficiency and strengthening team performance.
  • Consistently rank among top branch performers for customer referrals and cross-selling financial products and services.
  • Manage vault balancing, dual-control procedures, cash shipments, and large cash orders while maintaining a zero-discrepancy record.
  • Oversee coin machine operations, troubleshooting issues and ensuring accurate processing and reporting.
  • Serve as a trusted resource for escalated customer concerns, providing effective resolutions and enhancing customer satisfaction.
  • Completed Personal Banker training with experience in account opening procedures, customer financial needs assessments, relationship management, and consumer banking products.
  • Assist customers with account services and identify opportunities to recommend products and services that support their financial goals.
  • Partner with branch leadership to improve workflows, increasing efficiency and reducing customer wait times.
  • Managed customer outreach to resolve appointment scheduling and account information needs.
  • Managed phone and email inquiries regarding banking products.
  • Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
  • Maintained, organized and stocked teller window areas.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Monitored and verified suspicious activity on customer accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by changing customer addresses.

Cash Office Associate / Front End Supervisor

DDS Discount
Oklahoma City, OK
01.2019 - 12.2020
  • Supervised daily front-end operations and supported a team of up to 10 associates.
  • Managed cash office functions, including register reconciliation, balancing, and deposit preparation with 100% accuracy.
  • Resolved customer escalations and service concerns while maintaining a positive shopping experience.
  • Trained associates on cash handling procedures, operational standards, and customer service expectations.
  • Processed cash transactions accurately and efficiently, ensuring compliance with company policies.
  • Collaborated with management to streamline cash processing workflows, increasing overall productivity.
  • Assisted in creating training materials for cash handling best practices, fostering a culture of accuracy and accountability.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.

Sales Associate / Front End Supervisor

Ross Dress for Less
Oklahoma City, OK
04.2014 - 01.2019
  • Supported front-end operations and delivered exceptional customer service in a fast-paced retail environment.
  • Processed high-volume sales, returns, and cash transactions with accuracy and efficiency.
  • Assisted with training and development of new team members.
  • Maintained merchandising and presentation standards to support store performance and customer satisfaction.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays.
  • Maintained cleanliness and organization of sales floor to enhance shopping experience.
  • Trained new associates on store policies, procedures, and best practices for customer interaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Northwest Classen
Oklahoma City, OK
05.2013

Skills

Banking & Operations: Vault Management, Cash Reconciliation & Cash Handling, Branch Operations, Account Services, Regulatory Compliance, Audit Standards, Coin Machine Operations, Banking Software Systems, Risk Management & Fraud Awareness

Sales & Customer Service: Financial Product Referrals, Relationship Building, Customer Retention, Conflict Resolution, Needs-Based Conversations, Customer Experience Excellence

Leadership: Team Training & Development, Staff Coaching & Mentoring, Process Improvement, Workflow Optimization, Problem Solving, Communication

Certification

Licensed Notary Public – State of Oklahoma

PROFESSIONAL DEVELOPMENT

  • Personal Banker Training
  • Account Opening and Maintenance
  • Consumer Lending Fundamentals
  • Financial Needs Assessments
  • Relationship Management
  • Product Recommendations
  • Banking Compliance and Regulations

Timeline

Senior Teller

MidFirst Bank
12.2020 - 06.2026

Cash Office Associate / Front End Supervisor

DDS Discount
01.2019 - 12.2020

Sales Associate / Front End Supervisor

Ross Dress for Less
04.2014 - 01.2019

High School Diploma -

Northwest Classen