Alma Granados
Riverside,United States
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Animal Services Representative
Riverside County Department of Animal Services
06.2022 - Current
- Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws
- Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system
- Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports
- Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
Senior Teller
Wells Fargo
03.2016 - 06.2022
- Maintaining cash drawers, investigating discrepancies, training junior tellers
- Providing access to vaults, maintaining ATM machines, reporting to bank officials
- Proficient numeracy skills, computer operation, and communication
- Ensured daily compliance with security regulations at teller work stations and vaults
- Uncovered customer needs beyond the immediate transaction, and successfully transitioned the customer to the appropriate source to address the needs
- Maintained 100% accuracy of daily inbound and outbound currency shipments
- Assisted Service Manager with daily General Ledger reporting
- Monitored bank vaults to ensure cash balances are correct and day to day operations is correctly entered into the system.
Manager
McDonald's
07.2011 - 03.2016
- Experienced in overseeing the operation of eight teller stations
- Coached and developed new associates ensured that new hires were following established policies and procedures while on the floor
- Providing excellent customer service with a smile! Partnering with other crew and managers to meet target goals during my shift
- Restaurant cleanliness, ensuring items are well stocked
- Organized, preparing food, making sure food safety rules are followed
- Monitoring employee performance.
Education
John W North Highschool
01.2010
Skills
- Clerical
- Customer Service
- Compliance
- Financial Transactions
- Interpersonal Skills
- Technological Skills
- Efficiency
- Reporting
- Numeracy
- Communication
- Security Regulations
- Coaching
- Food Safety
- Performance Monitoring
Languages
Spanish
Full Professional
Timeline
Animal Services Representative
Riverside County Department of Animal Services
06.2022 - Current
Senior Teller
Wells Fargo
03.2016 - 06.2022
Manager
McDonald's
07.2011 - 03.2016
John W North Highschool
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