Cassandra Moreno
Pasadena
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Animal Services Representative
Riverside County Animal Services
Riverside, CA
05.2025 - Current
- Assisted customers with inquiries regarding animal services and adoption processes.
- Provided accurate information on pet licensing and vaccination requirements to ensure compliance.
- Resolved customer complaints efficiently, enhancing overall satisfaction with service interactions.
- Collaborated with team members to streamline workflows in the animal care facility.
Receptionist
Animal Am Emergency Clinic
Pasadena, CA
01.2017 - 01.2021
- Dealing with emergencies that come in
- Answering 6 phone lines
- In charge of a website that allows customers to request appointments & ask for refills on medications/food
- Training new hires
- Batching out
- Calling clients to remind them of appointments
Receptionist
Pasadena Pet Grooming
01.2016 - 01.2017
- Receptionist
- Answering phone calls
- Returning voicemails/emails
- Making appointments
- Handling dogs that come in and out
- Taking payments
- Answering questions/concerns
Doggy daycare attendant
Pawfection
01.2014 - 01.2016
- Doggy daycare attendant
- Receptionist
- Answered phones
- Made sure dogs were getting along
- Cleaning
- Bathing dogs
- Gave medication to dogs who needed it
Education
High school diploma -
Century High School
Alhambra, CASkills
- Animal care proficiency
- Customer support
- Customer relations
- Organization
- Complaint handling
- Multi-line phone talent
- Customer relationship management
- Payment acceptance
Timeline
Animal Services Representative
Riverside County Animal Services
05.2025 - Current
Receptionist
Animal Am Emergency Clinic
01.2017 - 01.2021
Receptionist
Pasadena Pet Grooming
01.2016 - 01.2017
Doggy daycare attendant
Pawfection
01.2014 - 01.2016
High school diploma -
Century High School