Melinda Olivieri
Killeen,TX
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experienced team player with productive approach to handling simultaneous tasks. Focused on always producing high-quality customer experiences.
Overview
3
3
years of professional experience
Work History
Animal Services Representative
City Of Killeen
03.2023 - 08.2023
- Greeted guests at front desk to assist the public with the facilitation of all services offered by City of Killeen Animal Services, such as adoptions, returns to owners, and others as needed.
- Answered and made phone calls to and from the shelter to resolve issues, answer customer inquiries, and to input necessary information into company software.
- .Collected both cash and card payments and processed transactions
- Received and scanned in necessary documentations.
- Maintained tidy, organized and safe work area to comply with cleanliness standards, cleaning both animal enclosures and human common areas
Kennel Technician
Shangri-Paw
07.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Team Member
Chick-fil-A
06.2021 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Received orders from customers and input into order management system.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Hostess
Red Robin
07.2020 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX07.2024
High School Diploma -
C E Ellison High School
Killeen, TX05.2021
Skills
- Customer Service and Assistance
- Hospitality Service
- Telephone Etiquette
- Issue Handling
- Microsoft Windows
- Cash Register Operations
- Conflict Management
- Correspondence Typing
Timeline
Animal Services Representative
City Of Killeen
03.2023 - 08.2023
Kennel Technician
Shangri-Paw
07.2022 - 03.2023
Team Member
Chick-fil-A
06.2021 - 02.2022
Hostess
Red Robin
07.2020 - 02.2021
Associate of Arts - General Studies
Central Texas College
High School Diploma -
C E Ellison High School
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