Alma Granados
Riverside
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Animal Services Representative
Riverside County Department of Animal Services
06.2022 - Current
- Under general supervision, coordinates, processes, and responds to a variety of routine, complex, and sensitive public records requests in a timely and appropriate manner; discloses public records in compliance with State Public Records Act regulations and other legal and policy mandates; redacts information that is exempt from public records disclosure; and performs related work as required.
- Perform clerical work requiring specialized knowledge of programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
- Provided knowledgeable responses to routine inquiries about departmental services and programs; crafted correspondence and materials utilizing specialized subject matter expertise.
- Handled payments for citations, maintaining detailed records and supporting departmental financial operations.
- Managed payment processing for licensing and related collections, ensuring accuracy and efficiency.
- Reported dog bite incidents to public health authorities, ensuring timely communication and compliance with health regulations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Senior Teller
Wells Fargo
03.2016 - 06.2022
- Maintaining cash drawers, investigating discrepancies, training junior tellers
- Providing access to vaults, maintaining ATM machines, reporting to bank officials
- Proficient numeracy skills, computer operation, and communication
- Ensured daily compliance with security regulations at teller work stations and vaults
- Uncovered customer needs beyond the immediate transaction, and successfully transitioned the customer to the appropriate source to address the needs
- Maintained 100% accuracy of daily inbound and outbound currency shipments
- Assisted Service Manager with daily General Ledger reporting
- Monitored bank vaults to ensure cash balances are correct and day to day operations is correctly entered into the system.
Manager
McDonald's
07.2011 - 03.2016
- Experienced in overseeing the operation of eight employees.
- Coached and developed new associates ensured that new hires were following established policies and procedures while on the floor
- Monitored team performance to ensure compliance with McDonald’s standards of service and quality.
- Planned and organized shifts to ensure efficient operations and optimal team performance.
- Implemented corrective actions as necessary to maintain safety, security, and profitability during shifts.
- Worked collaboratively towards achieving departmental targets and contributing to overall organizational goals.
Education
John W North Highschool
01.2010
Skills
- Clerical
- Customer Service
- Compliance
- Financial Transactions
- Interpersonal Skills
- Technological Skills
- Efficiency
- Reporting
- Numeracy
- Communication
- Security Regulations
- Coaching
- Performance Monitoring
- Administrative support
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Animal Services Representative
Riverside County Department of Animal Services
06.2022 - Current
Senior Teller
Wells Fargo
03.2016 - 06.2022
Manager
McDonald's
07.2011 - 03.2016
John W North Highschool
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