ALMA GUEVARA
Orlando,FLORIDA
Summary
Proven track record in streamlining referral processes at Magruder Eye Institute, enhancing patient care through meticulous attention to detail and organizational prowess. Excelled in high-pressure customer service at Red Lobster, demonstrating exceptional composure and active listening skills. Skilled in insurance verification and multi-line phone proficiency, consistently achieving sales targets by over 20% at Jcpenney Optical US VISION.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Magruder Eye Institute
555 Winderley Place
11.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
To Go /Customer Service Cashier
Red Lobster
Colonial Drive
04.2020 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales
Jcpenney Optical US VISION
Pensacola, FL
01.2009 - 10.2015
- Developed pipeline of potential sales to meet territory sales expectations.
- Increased golf sales by developing and implementing effective sales strategies.
- Supported sales team by creating compelling sales presentations and product demonstrations.
- Led a team of sales professionals to consistently achieve or exceed monthly sales targets.
Education
Associate of Arts - Medical Assisting/Business
Pensacola State College
Pensacola, FL06.1983
High School Diploma -
Washington High School
Pensacola, FL06.1980
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
Timeline
Referral Coordinator
Magruder Eye Institute
11.2022 - Current
To Go /Customer Service Cashier
Red Lobster
04.2020 - 10.2022
Sales
Jcpenney Optical US VISION
01.2009 - 10.2015
Associate of Arts - Medical Assisting/Business
Pensacola State College
High School Diploma -
Washington High School