Alma Hernandez
Palestine
Summary
Proven Customer Service Representative, adept in problem-solving and critical thinking, excelled in transforming high-stress situations into positive customer experiences, enhancing loyalty. Demonstrated exceptional active listening and empathy, significantly improving customer satisfaction. Skilled in both interpersonal communication and conflict resolution, consistently achieving resolutions with professionalism and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dollar Tree
11.2021 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Pre-Medicine
Trinity Valley Community College
Palestine, TX05.2024
High School Diploma -
Westwood High School
Palestine, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- CCMA - Certified Medical Assistant, Nation Healthcareer Association - May 2024
Timeline
Customer Service Representative
Dollar Tree
11.2021 - 06.2024
Associate of Science - Pre-Medicine
Trinity Valley Community College
High School Diploma -
Westwood High School