Alma Hilton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Consumer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
AT&T, UPS, Amazon & VonMaur
Chicago, IL
08.1978 - 12.2021
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Fenger
Chicago, IL06.1968
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Verbal and Written Communication
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Establishing and Maintaining Customer Relationships
- Call Volume and Quality Metrics
- Inbound and Outbound Calling
Board Member and Volunteer with Needy Family Organizations. LBD Enterprises/South Suburban Toys For
Provides Services for Needy Family Outreach and Food Pantry. Outreach with Catholic Charities. Workman Compensation Program for Amazon. Community service Program for State of Illinois.
Timeline
Customer Service Representative
AT&T, UPS, Amazon & VonMaur
08.1978 - 12.2021
High School Diploma -
Fenger
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