Alma Delarosa

Arlington,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.

Overview

years of professional experience

Work History

Customer Service Representative

Brown & Brown

Arlington, Texas

01.2016 - 12.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Sorted documents and maintained organized filing process.
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.

Education

Iverson Business School

High School Diploma -

Lamar High School

Arlington

05.2009

Skills

Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Order and Refund Processing
Data Verification
Upbeat and Positive Personality

Customer Data Confidentiality
Verbal and Written Communication
Issue and Complaint Resolution
Data Entry and Maintenance
Multitasking and Prioritization
POS Systems and Ordering Platforms

Timeline