Alma Ismaili
Carrollton,TX
Summary
Dynamic Sales Manager with a proven track record at Dillards Department Store, excelling in relationship building and sales strategy development. Achieved consistent sales growth by leading a high-performing team and implementing effective coaching techniques. Skilled in negotiating contracts and fostering client loyalty, driving repeat business through exceptional service and communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Manager
Dillards Department Store
07.2002 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
High School Diploma -
Communication School in Mostar
Mostar, Bosnia And Herzegovina05-1989
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales strategy development
- Positive and upbeat
- Direct sales
- Sales process
- Sales planning
- Goal setting
- Sales processes
- Rapport and relationship building
- Sales coaching
- Sales operations
Accomplishments
Sales Pacesetter awards for 10 years in a row for excellent sales service and goal accomplishments.
Recognized for offering quality customer service.
In 2016 I was Awarded for contribution of $4,424006.17 in sales and have been significant growth and success since joined Dillard's in 2002.
Recognized by Bill Dillard,
Chief Executive Officer
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Timeline
Sales Manager
Dillards Department Store
07.2002 - 01.2025
High School Diploma -
Communication School in Mostar
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