Alma Kitts
Holt,MI
Summary
High energy team leader that is proactive and possesses a strong analytical and technical background with the ability to work well in dynamic team settings.
Overview
6
6
years of professional experience
Work History
CSR
Autokiniton
10.2023 - Current
- Maintains financial accounts by processing customers adjustments
- Recording and updating customers account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, following the correction to ensure resolution
- Contributes to team effort by accomplishing related results as needed.
Administrative Assistant
FG Construction
02.2023 - 11.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Scheduled office meetings and client appointments for staff teams.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Fleet/Dispatch Manager
Tenpoint Expediting
11.2022 - 02.2023
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained up-to-date knowledge of product and service changes.
- Proven ability to learn quickly and adapt to new situations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor
Yanfeng Automotive Interiors
05.2021 - 10.2022
- Observed packing operations to verify conformance to specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Resolved problems, improved operations and provided exceptional service.
CSR
Evans Distribution
06.2019 - 04.2021
- Collecting customers information to recommends potential products or services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Logistics Coordinator
DHL
02.2018 - 05.2019
- Ensures on-time delivery for truck load (TL), less-than-truckload (LTL), and chartered shipments by setting up recovery loads for critical freight and checking for estimated times of arrival and delivery through coordination with contracted carriers
- Assists in the development, planning, and modification of daily schedules as appropriate
- Maintains computerized dispatch systems, handling rate negotiations with carriers on a spot rate basis
- Provides visibility to management and the customer by tracking, process oversight, auditing, and troubleshooting operational issues or functions
- Analyzes and confirms EDI with customers to plan needed expedited shipments and shipment adjustments.
- Generated documentation and information required for customer shipments.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Education
HS Diploma -
Ecorse High School
Ecorse, MI06.2016
Skills
- Adaptability
- Microsoft Excel
- Microsoft Office
- Effective Time Management
- Customer Service
- Critical thinking and problem solving
- Effective Team Leader
- Analyzing information
- Multi-tasking
Timeline
CSR
Autokiniton
10.2023 - Current
Administrative Assistant
FG Construction
02.2023 - 11.2023
Fleet/Dispatch Manager
Tenpoint Expediting
11.2022 - 02.2023
Supervisor
Yanfeng Automotive Interiors
05.2021 - 10.2022
CSR
Evans Distribution
06.2019 - 04.2021
Logistics Coordinator
DHL
02.2018 - 05.2019
HS Diploma -
Ecorse High School