ALMA MAGANA
San Luis,AZ
Summary
10 years' experience in customer service, administrative. Computer literate: Word, Excel, Access, database, Internet, email. Willing to take on additional responsibilities and challenges Works effectively as a team member Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Overview
16
16
years of professional experience
Work History
CSR III
State of Arizona-DBME
Somerton, AZ
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues.
- Assisted customers in navigating company website
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
McDonalds
Yuma, AZ, United States
02.2022 - 10.2022
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Front Support Specialist
Convey Health Solutions
Yuma, AZ, United States
02.2017 - 03.2020
- Enroll individuals to participate in programs and notify them of their acceptance
- Take orders for merchandise or materials and send them to the proper departments to be filled
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
Medical Receptionist
Darin Camarena Health
Madera, CA, United States
09.2009 - 11.2012
- Enroll individuals to participate in programs and notify them of their acceptance
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- File and maintain records
- Schedule appointments and maintain and update appointment calendars
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Hear and resolve complaints from customers or the public
Education
Vocational Certificate or Credential - Customer Service Management
Rio Salado College
Maricopa, AZ, United States10.2023
Skills
- Customer inquiry resolution
- High-stress management
- Website navigation assistance
- Attention to detail
Languages
Spanish
Full Professional
Timeline
CSR III
State of Arizona-DBME
09.2024 - Current
Cashier
McDonalds
02.2022 - 10.2022
Front Support Specialist
Convey Health Solutions
02.2017 - 03.2020
Medical Receptionist
Darin Camarena Health
09.2009 - 11.2012
Vocational Certificate or Credential - Customer Service Management
Rio Salado College