Alma Martinez
Upland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Dispatcher
Quick Dispense Inc.
2700 Kimball Ave. Pomona Ca. 91767
01.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
ABCDE Transportation, LLC
03.2013 - 10.2018
- Contacting workers compensation insurance adjusters to check the status of claim
- Negotiate all outstanding balances, filed liens with the WCAB
- Prepped all necessary legal documentation before adding case to hearing calendar
- Confirmed schedule for our drivers by calling patients a day prior to scheduled appointment.
Reliable medical supply LLC
03.2013 - 10.2018
- Data entry for new patients for billing purposes
- Verified insurance and claim number
- Creating new patient charts
- Filed and maintained all workers compensation and personal injury cases.
Michel De France
06.2012 - 01.2013
- Shipping and receiving
- Checked and stored incoming goods
- Packaging and labeling products before being dispatched
- Made sure all inventory was processed and completed the same day.
Urban Trends
02.2009 - 01.2012
- Customer service
- Handled questions regarding our products via phone and or in person
- In charge of opening and closing the store
- Maintained visually appealing and effective displays for the entire store.
Education
Ganesha High School
Pomona, CA01.2004
Skills
- Bilingual in English and Spanish
- Basic computer skills
- Quick learner
- Excellent communication skills
- Detail oriented individual
- Work well and efficiently with others
- Stress Tolerance
- Dispatch Coordination
- Closing tickets
- Customer Service
- Paperwork Processing
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Able to follow standard operating procedures and work in a methodical and tidy manner. Now looking for a suitable position with a company which offers genuine room for progression, where I can make a significant contribution.
References
References available upon request
Timeline
Dispatcher
Quick Dispense Inc.
01.2019 - Current
ABCDE Transportation, LLC
03.2013 - 10.2018
Reliable medical supply LLC
03.2013 - 10.2018
Michel De France
06.2012 - 01.2013
Urban Trends
02.2009 - 01.2012
Ganesha High School