Alma Mendoza
Conroe
Summary
Experienced retail manager with a customer and goal-oriented approach, showcasing over 5 years of industry expertise. Proven ability to deliver exceptional customer service and boost sales. Efficient in time management and adapting to fast-paced environments.
Committed to creating a sales-driven and customer-centric atmosphere for maximum satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Forever21
01.2022 - Current
- Manage a team of 30+ Employees
- Manage Top volume in the company
- Oversee all aspects of the store performance
- Training and developing leaders is a passion
- Passionate about delivering outstanding customer service
- Work in a fast paced environment
- Foster and develop top talent
- Created a work culture that reflects company standards
- Visual focus store
- Performance management
- I Adapted quickly to an evolving company
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Operations Manager (HR)
Forever21
09.2021 - 01.2022
- Oversaw daily operations
- I supervised my peers and sales associates
- Responsible for hiring top talent and developing top talent
- Onboarding paperwork and orientation process
- Did all training aspects of policy and procedures/ company expectations
- Team development
- Issued documentation
- Also, operationally driving the business when assisting on the sales floor
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Co-manager
Forever21
04.2020 - 09.2021
- Responsible for implementing policy and procedure based on direction by store manager
- Supervising employees, onboarding, terminating, scheduling, customer services
- Coaching and developing
Stock Manager
Forever21
04.2018 - 04.2020
- Implemented daily stock processes
- In charge of cleanliness and organization of stockrooms
- Assisted in transfers and markdowns
- Also, assisted operationally on sales floor
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
Stock Lead
JC Penny
04.2017 - 11.2017
- Implemented daily stock processes
- In charge of making sure product went to proper departments
- Assisted in markdowns
- Contributed to positive workplace culture by demonstrating strong work ethic, adaptability, teamwork ability, professionalism under pressure situations.
- Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
Assistant Store Manager
Rue21
05.2014 - 12.2016
- Assisted store manager with day to day operations
- Helped recruit, train and developed associates
- Drive and maximize store sales
- Executed company directives
- Ensured compliance with policy and procedures
- Oversaw the stock room
Sales Associate
Rue21
05.2013 - 05.2014
- Responsible for assisting customer in their shopping processes
- Duties including greeting, cashiering, fishing specific items, and cleanliness of store
Education
Associates of Science -
Lone Star College
Montgomery, TX01.2018
High school diploma -
Conroe High School
01.2015
Skills
- Result oriented
- Time management
- Leadership
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Retail inventory management
- Recruiting and hiring
- Shift scheduling
- Operations
- Inventory control
- Payroll management
- Recruitment and hiring
Accomplishments
- Supervised team of 40 staff members.
- Achieved store process's by introducing DOR programs
- Increased sales by
5% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations
- Exceeded monthly store sales goals 9 months in a row.
Languages
Spanish
Professional Working
References
District Manager- Armando Tiendas
Tel: +1 (213) 300-4679
Email: Armando.t@forever21.com
Area Manager- Leigh Ann Fargnoli
Tel: (210) 288-1990
Email: mgr0418@forever21.com
Former Area Manager- Victoria Morning
Tel: (936) 581-3348
Timeline
Store Manager
Forever21
01.2022 - Current
Operations Manager (HR)
Forever21
09.2021 - 01.2022
Co-manager
Forever21
04.2020 - 09.2021
Stock Manager
Forever21
04.2018 - 04.2020
Stock Lead
JC Penny
04.2017 - 11.2017
Assistant Store Manager
Rue21
05.2014 - 12.2016
Sales Associate
Rue21
05.2013 - 05.2014
High school diploma -
Conroe High School
Associates of Science -
Lone Star College