Rene Morfin
Umatilla,USA
Summary
Dedicated Service Advisor with a strong background in delivering exceptional customer service and resolving automotive issues. Proven ability to guide clients through the repair process, ensuring complete satisfaction at every step. Expertise in diagnostics and repair coordination enhances the client experience while fostering strong relationships and promoting seamless team collaboration. Committed to maintaining high standards of service excellence and continuous improvement in all interactions.
Overview
7
7
years of professional experience
Work History
Service Advisor
Pierre CDJR of Hermiston
08.2025 - Current
- Guided customers through service options and maintenance recommendations to enhance satisfaction.
- Managed appointment scheduling, optimizing workflow and reducing wait times for clients.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained up-to-date knowledge of product and service changes.
Service Greater/Car Wash Attendant
Rogers Toyota of Hermiston
03.2023 - 07.2025
- Provided exceptional customer service by greeting and assisting guests with their needs.
- Collaborated with team members to streamline workflow and improve overall service delivery processes.
- Trained new porters on operational procedures and safety practices, fostering a collaborative work environment.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Responded to customer requests efficiently and with knowledgeable assistance.
Package Operator/Sanitation
Lamb Weston Inc.
10.2020 - 01.2023
- Operated machinery to package products efficiently and ensure quality standards.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Maintained accurate records of packaged goods and inventory levels for tracking purposes.
- Enhanced package processing efficiency by implementing streamlined sorting and labeling techniques.
- Demonstrated adaptability by quickly learning new technologies and software related to package management systems as they were introduced into the workplace.
Laboratory Technician
Oregon Potato Co.
08.2018 - 09.2019
- Conducted quality control tests on raw materials and finished products to ensure compliance with safety standards.
- Operated laboratory equipment, including spectrophotometers and chromatographs, for accurate analysis of samples.
- Maintained accurate records of experiments, ensuring data integrity for regulatory compliance and future reference.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Participated in lab meetings and project presentations.
Education
General High School Diploma -
Umatilla High School
06.2018
Skills
- Bilingual communication in English and Spanish
- Skilled in utilizing productivity software and applications
- Experienced in providing high-quality customer support
- Team-oriented and self-sufficient
- Effective time management while maintaining quality
- Track inventory levels
- Skilled in collaborating with varied demographics
- Efficient shuttle coordination
- Service inquiry facilitation through various media
- Swiftly adapt to new protocols and practices
- Experienced in outlining rules for car services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Pierre CDJR of Hermiston
08.2025 - Current
Service Greater/Car Wash Attendant
Rogers Toyota of Hermiston
03.2023 - 07.2025
Package Operator/Sanitation
Lamb Weston Inc.
10.2020 - 01.2023
Laboratory Technician
Oregon Potato Co.
08.2018 - 09.2019
General High School Diploma -
Umatilla High School