ALMA L. MOCTEZUMA
Brownsville,TX
Summary
Experienced retail and sales associate for 20+years. Knowledgeable in providing friendly customer service in any job setting. Skilled at problem solving and team building. Highly ethical, trustworthy and discreet.
Overview
26
26
years of professional experience
Work History
Virtual Sales Agent
Pronto Insurance Company
Brownsville, Texas
01.2021 - 11.2025
- Assisted clients with policy selection and coverage options.
- Educated customers on insurance products and services.
- Processed policy renewals and changes efficiently.
- Developed strong relationships with clients for retention purposes.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed relationships with customers by providing excellent customer service.
Fine Jewelry Coordinator
Sears Holdings Corporation
Brownsville, TX
02.2003 - 01.2020
- I was a customer service associate in jewelry department and we had daily quotes on making sales.
- Helped customers looking for gifts and/or purchases for for themselves.
- Suggest different options during checkout like similar pieces, credit or layaway.
- Handled repairs for customers by ship outs.
- Handled inventory process yearly.
Cashier/Garden Associate
The Home Depot
Brownsville, TX
01.2000 - 12.2001
- I was mostly the cashier associate at the garden department and was charge of gardening the department plus, I dealt with any customers that needed to checkout.
- Verify products from daily deliveries and maintenance of product received.
Education
Some college - Medical Office
Texas Southmost College
Brownsville, TX 09.1998 - 05/2000
High school diploma - General Studies
Simon Rivera High School
Brownsville, TXSkills
- Team oriented
- Team Building
- Leadership Experience
- Customer Service
- Retail Sales
- Cash Handling
- Inventory Control
- Active listening
Additional Information
Authorized to work in the US for any employer, 08/01/94, 06/30/98, Retail sales experience 20+ years.
Timeline
Virtual Sales Agent
Pronto Insurance Company
01.2021 - 11.2025
Fine Jewelry Coordinator
Sears Holdings Corporation
02.2003 - 01.2020
Cashier/Garden Associate
The Home Depot
01.2000 - 12.2001
Some college - Medical Office
Texas Southmost College
09.1998 - 05/2000
High school diploma - General Studies
Simon Rivera High School